Director of Third-Party Vendor Oversight

Mandarich Law Group, LLP•Chicago, IL

1d•Onsite

About The Position

Mandarich Law Group, a leading creditor's rights law firm with offices across multiple states, is seeking a Director of Third-Party Vendor Oversight for its downtown Chicago office. This role is responsible for managing, monitoring, and ensuring the compliance of the firm’s external service providers. The Director will mitigate legal, financial, and reputational risks while ensuring vendors meet contractual, regulatory, and performance standards.

Requirements

Strong negotiation, analytical, and problem-solving skills, along with excellent communication and interpersonal abilities
Bachelor’s degree or relevant experience
Proficiency in Microsoft Office Suite (Excel, PowerPoint, etc.)

Nice To Haves

Proven experience in vendor management, procurement, or supply chain management is preferred
Prior law firm, audit or compliance role preferred

Responsibilities

Establishing and maintaining a risk-based oversight program for process server relationships, separate from any performance and/or cost-based oversight programs
Develop, define, measure, and test metrics related to process server activities
Host monthly meetings, with agendas and meeting minutes to discuss vendor complaints, trends and other current issues
Assist with new vendor selection & due diligence
Regularly assess vendor performance against established metrics and standards, ensuring that all vendors meet quality and delivery expectations
Ensure that all vendor activities comply with company policies, industry regulations, and legal requirements, mitigating any potential risks associated with vendor relationships
Maintain accurate records of vendor contracts, performance evaluations, and communications, providing regular reports to management on vendor performance and issues
Assist executive leadership to negotiate and maintain service level agreements (SLAs) that include compliance obligations, reporting requirements, and termination clauses
Track vendor performance, compliance with laws (e.g., Fair Debt Collection Practices Act, FDCPA), and adherence to contractual terms
Conduct Annual Reviews to obtain and review updated documentation and certify compliance with firm and client requirements
Manage vendor termination or project closure plans when necessary
Conduct periodic compliance audits, risk assessments, and due diligence on vendors