Operations Technology (OT) Support Operator
About The Position
ArsenalOS is the digital backbone of Anduril’s hardware enterprise. It connects the full lifecycle, from concept to build to field feedback, into one operating environment built for speed, traceability, autonomy, and continuous improvement. That environment includes not just the software used to design, plan, and execute work, but also the factory-facing infrastructure that connects operators, machines, test systems, and OT networks into the same adaptive Build Chain. It is not a support function, but rather a strategic investment by Anduril that the operating system of the hardware lifecycle is how we win. It will be one of the mechanisms by which Anduril out-builds, out-adapts, and out-scales the traditional defense industrial base. We are seeking an OT Support Operator to handle hardware deployment, imaging, and hands-on support for our Operations Technology (OT) systems across the Anduril Connected Factory. This is an entry-to-associate level role focused on building machines, flashing images, deploying equipment, and providing basic technical support for factory hardware.
Requirements
- 1-3 years of experience in IT support, hardware deployment, desktop support, or related technical role.
- Experience building computers, installing operating systems, or working with hardware.
- Basic understanding of computer hardware and software installation.
- Comfortable building and assembling computer hardware.
- Familiarity with operating system installation and imaging processes.
- Basic troubleshooting skills for hardware and software issues.
- Ability to follow technical instructions and procedures.
- Basic computer skills including use of ticketing systems and documentation tools.
- Willingness to learn new tools and technologies.
- Detail-oriented with focus on following procedures accurately.
- Good organizational skills and ability to manage tasks.
- Self-motivated and able to work with minimal supervision.
- Good communication skills for working with team members.
- Comfortable working in factory/industrial environments.
- Flexibility to occasionally work non-standard hours for deployments.
- Physical ability to lift and move equipment (up to 50 lbs) and perform hands-on work.
- High school diploma or equivalent required.
Nice To Haves
- Associate's degree or technical certification is a plus
- CompTIA A+ or similar certifications are a plus
Responsibilities
- Build and configure OT hardware including industrial PCs, control stations, and factory equipment.
- Flash operating system images and software packages onto devices following standard procedures.
- Test hardware to ensure proper functionality before deployment.
- Deploy configured hardware to factory locations across campus sites.
- Execute imaging operations using provided tools and instructions.
- Install software, drivers, and applications on factory systems.
- Verify that deployed systems are working correctly and meet requirements.
- Provide first-line support for hardware issues and assist with troubleshooting.
- Handle incoming tickets for hardware deployments, replacements, and basic repairs.
- Perform equipment swaps and reimaging to resolve issues.
- Escalate complex problems to senior team members.
- Track hardware inventory including devices, spare parts, and equipment.
- Maintain accurate records in asset management systems.
- Receive, inspect, and organize incoming hardware shipments.
- Assist with equipment returns and replacements.
- Follow standard operating procedures for imaging and deployment tasks.
- Document deployment activities and issues in ticketing systems.
- Complete deployment checklists and records.
- Coordinate hardware movement between campus locations.
- Support deployment activities during standard hours and occasionally during off-hours.
- Assist with equipment setup at various factory locations.
Benefits
- Comprehensive medical, dental, and vision plans at little to no cost to you.
- We cover full cost of medical insurance premiums for you and your dependents.
- We offer an annual contribution toward your private health insurance for you and your dependents.
- Anduril covers life and disability insurance for all employees.
- Highly competitive PTO plans with a holiday hiatus in December.
- Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
- Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
- Access free mental health resources 24/7, including therapy and life coaching.
- Additional work-life services, such as legal and financial support, are also available.
- Annual reimbursement for professional development
- Company-funded commuter benefits based on your region.
- Relocation Assistance: Available depending on role eligibility.
- Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
- Pension plan with employer match.
- Superannuation plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
