Operations Technician

State of North Carolina

1d•Onsite

About The Position

This position requires the monitoring of multiple large scale networks and support of these networks. These networks include, VIPER (Voice Interoperability Plan for Emergency Responders), CJIN/DCI, OFM and NCSHP Internal Network. This position is responsible for first level troubleshooting and for monitoring for any network or site issues that may arise. This position is responsible for notification of users, technicians and vendors when a problem comes up and to work with Network Technicians to help resolve the problem. Requires extensive experience with contractors to design, install, and support both new and existing systems. Employee will support the North Carolina State Highway Patrol Continuity of Operations efforts network operations and routing, understanding of user operations, and customer service skills. This position requires DCI Certification, which is re-certified every two years, and requires shift work to provide 24/7/365 coverage.

Requirements

High School or General Educational Development (GED) diploma and one year of IT experience; or an equivalent combination of education and experience.
DCI Certification (re-certified every two years).
Working knowledge of network monitoring systems and/or communication network.
Working knowledge of Microsoft Office.
Working knowledge of Network Diagnostic Software tools.

Nice To Haves

Knowledge of radio communications equipment.
Two Years experience working in a Network Operations Center.

Responsibilities

Monitoring of multiple large scale networks and support of these networks (VIPER, CJIN/DCI, OFM and NCSHP Internal Network).
First level troubleshooting and monitoring for network or site issues.
Notification of users, technicians and vendors when a problem arises.
Working with Network Technicians to help resolve problems.
Supporting the North Carolina State Highway Patrol Continuity of Operations efforts network operations and routing.
Providing 24/7/365 coverage through shift work.