Operations Technician
About The Position
Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. Our mission is to meet the diverse needs of today’s business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees. This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team! Element Critical is seeking to add an Operations Technician I who aligns with our company values of accountability, integrity, grit, and problem-solving. The Operations Technician will support critical infrastructure operations. This position will be responsible for site security, shipping and receiving, customer support via ticketing systems, and hands-on technical assistance in network and infrastructure installations. You will play a key role in maintaining operational uptime, responding to alerts, and providing excellent customer service.
Requirements
- High School diploma or equivalent and 2 - 4 years Security Operations, Data Center Operations and Customer Service experience.
- Knowledge of Security System hardware and software, Data Center Monitoring applications, Help Desk Tools, Critical Operations infrastructure.
- Proficient in MS Excel, Word, and Outlook.
- Good verbal and written communication.
- Possess the ability and desire to learn and take on additional responsibilities
Responsibilities
- Perform Site Security functions, including visitor site access check in, badge processing and reconciliation, and access control system enrollment.
- Process Site Access Request NetSuite cases.
- Process Shipping and Receiving NetSuite cases. Handle package deliveries, document chain of custody and alert Site or Delivery Manager of deliveries.
- Monitor NetSuite case queues, dispatch and acknowledge customer requests.
- Monitor and acknowledge BMS and NMS alerts, create NetSuite cases for critical alarms.
- Create customer communication maintenance and event notifications. Track maintenance notification life cycle with timely response to In Progress and Completion customer notifications.
- Assist with service order installation and network circuit troubleshooting.
- Assist installation of cage, cabinets, ladder rack, and fiber tray.
- Assist with copper and fiber cross connect installation, testing and labeling.
- Perform remote hands services for clients including hardware installation, power strips, rails, cable management and client equipment reboot.
- Handle the expedient resolution of all escalations and emergency response requests.
- Report status through ticketing system, shift reports and email.
- Maintain accurate records and document all problems including site computerized facility record databases and service order systems
Benefits
- PPO and HDHP Healthcare Plans
- FSA and HSA with above market Employer HSA Match
- Dental and Vision Insurance
- Employer Paid Disability and Life Insurance
- Additional Group Insurances
- Paid Vacation, Sick, and Personal Leave
- 10 Company Paid Holidays
- Paid Parental Leave
- 401k with up to 4% Employer Match
- Personal Development and Learning Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
