Operations Technician (Part Time)

Tampnet AS•Katy, TX

12d•Onsite

About The Position

Tampnet is seeking two part-time employees for its Network Operations Center (NOC) in Katy, Texas. The NOC serves the offshore industry and operates 24/7 on a rotating schedule, including day, evening, and night shifts. As a key part of the NOC team, you will be the central point of contact for various departments such as Mobile, LTE, Satellite, Microwave, Subsea Fibre, Optics, and MPLS. Tampnet is committed to employee development, offering students opportunities for growth within the company. The current Operations team has 7 full-time employees. You will receive comprehensive training, be assigned a mentor, and your tasks will be adapted to your skill level. Tampnet fosters a positive work environment with initiatives for professional and social enrichment, including training, team-building activities, summer events, and competitions like "Tampnet on the Move."

Requirements

Minimum Computer Science, Telecom or similar degree program, or equivalent work-related experience
Strong analytic and communication skills (written and verbal)
Clear communication
Customer and solution-oriented approach
Analytical and structured, with the ability to complete tasks
Ability to make decisions in critical situations
Great capacity for work
Proactive and process-oriented approach
Brave and enterprising with execution ability

Responsibilities

Perform general operational duties
Responsible for receiving customer calls and working with customers to understand and resolve technical issues
Responsible for completing daily / nightly NOC checklists and archive reports
Coordination of planned work in the network
SLA Uptime Calculations and Reporting
Administration of users
Analyzing events/incidents
Problem Solving
Contribute to a positive work environment in the team/department
In an emergency, an alternative Operation Center may be established temporarily outside Tampnet Inc. in Houston
Perform other technical tasks within their area of expertise