Operations Technician Senior - Commercial Lines
About The Position
This position will be based out of our Stevens Point, WI office and will follow Sentry’s hybrid model of 3 days in-office. The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards.
Requirements
- Requires knowledge of Sentry systems, processes and procedures
Nice To Haves
- May provide testing of new or revised procedures as it relates to the business systems.
- May assist with procedure writing
Responsibilities
- Provide operations support, including processing of new and renewal transactions and policy updates
- Perform moderately complex operations support duties and handle production problem listings
- Utilize various systems and sites to resolve and correct Workers’ Compensation and Auto Liability Reporting errors
- Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service
- Update the policy administration system when the business area is notified sales recodes need to occur on accounts, sales territory splits, etc. for Commercial Lines
- Assist in training and quality auditing of new operation technician seniors
- Refers questions outside of responsibility/authority
- Performs other job-related duties as assigned from time to time
Benefits
- Hybrid work model
- In-office workspace and materials for home office
- Meal Subsidy
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Sentry University (SentryU)
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
