Operations Technician III
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role: Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Technician for customer/company network systems installation and/or maintenance activities.
Requirements
- Associate degree or equivalent education and relevant experience.
- 3+ yrs related experience in specific area or equivalent.
- May require technical certification.
Responsibilities
- Technician for customer/company network systems installation and/or maintenance activities.
- Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.
- Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets
- Monitors network operations and resolves routine network monitoring problems.
- Monitors network performance; conducts routine monitoring equipment installation and maintenance activities; resolves routine trouble tickets.
- Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, IPVPN, and VRRP/HSRP
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- Bonus structure (short-term incentives, long-term incentives and/or sales compensation)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
