OPERATIONS TECHNICIAN III - PUB SEC
About The Position
The Operations Technician III – Federal OSP Fiber Maintenance provides oversight and guidance ensuring maintenance related activities are accomplished to program and industry standards. Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Requirements
- Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience
- Seven or more years applicable work experience
- Some local travel required
- Provide functional guidance, supervision, technical support, training, quality assurance/control to technicians
- Good communication skills (verbal and written)
- Able to stand or sit for hours in front of splice machine
- Clean driving record
Nice To Haves
- Demonstrated advanced proficiency in the use of Optical Time Domain Reflectometers (OTDRs) for fiber characterization, fault isolation, loss analysis, and troubleshooting of fiber optic networks
- Strong troubleshooting skills with the ability to identify, diagnose, and resolve fiber optic span issues, including signal degradation, fiber cuts, excessive loss
- Comprehensive knowledge of fiber optic infrastructure, including single-mode.
- Hands-on experience performing fusion splicing, ribbon splicing, and fiber restoration activities while maintaining high-quality workmanship and adherence to customer specifications
- Experience supporting the installation, maintenance, and testing of fiber optic networks in mission-critical or large-scale telecommunications environments
- Proven ability to work independently in field environments while effectively coordinating with engineers
- Advanced experience operating capstan cable pullers and associated cable placement equipment for the installation of fiber optic
Responsibilities
- Lead aspects of OSP maintenance and splicing
- Develop preventive maintenance and restoration procedures for OSP facilities
- Splice and test fiber optic cable in all types of field environments
- Communicate verbally with construction subcontractors regarding proper procedures for placement of outside cable plant
- Interface with OSP engineers to determine best course of action for repairs
- Install racks and Fiber Distribution Panels (FDPs)
- Terminate fiber optic cables
- Read and interpret Method of Procedures (MOPs), OSP drawings, and Optical Time Domain Reflectometer (OTDR) traces
- Provide oversight to junior team members
- Manually uncover manhole/handhole using hand tools in all types of field environments
- Conduct reel testing of new fiber optic cables
- Troubleshoot issues relating to fiber plant
- Provide quality assurance on work performed by junior installers and correct errors/omissions
- Ensure engineered documentation is properly redlined and returned to OSP engineering for sign-off
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing
- Bonus structure (short-term incentives, long-term incentives and/or sales compensation)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
