OPERATIONS TECHNICIAN II - PUB SEC
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Operations Technician II – Federal (OSP Fiber Maintenance) ensures maintenance related to network fiber are accomplished to program and industry standards.
Requirements
- Good communication skills (verbal and written)
- Able to stand or sit for hours in front of splice machine
- Clean driving record
- Associate degree in Engineering, Electronics, or Networks; or a related technical or vocational education or equivalent experience
- Three or more years applicable work experience
- Some local travel require
- US Citizenship required
- Selected candidate must be willing to undergo, receive, and maintain U.S. Government security clearance (TS-SCI with Poly)
Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Work all aspects of OSP maintenance and splicing
- Splice and test fiber optic cable in all types of field environments
- Characterize installed fiber (OTDR, LTS-OPM, ORL, CD, PMD testing)
- Provide emergency response for fiber restoration
- Install racks and Fiber Distribution Panels (FDPs)
- Terminate fiber optic cables into FDPs
- Read and interpret Method of Procedures (MOPs), OSP drawings, and Optical Time Domain Reflectometer (OTDR) traces
- Manually uncover manhole/handhole using hand tools in all types of field environments
- Read and interpret splice diagrams
- Install indoor conduit (EMT) when required
- Provide assistance to route surveillance team when required – properly locate underground communication lines per Underground Utility Damage Prevention Guidelines
- Provide daily field reports of ticketing contractor work locations and activity
Benefits
- Health
- Life
- Voluntary Lifestyle benefits
- other perks that enhance your physical, mental, emotional and financial wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
