OPERATIONS TECHNICIAN II - PUB SEC

Lumen Technologies • Herndon, VA

2d • $63,954 - $85,272 • Onsite

About The Position

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

Requirements

• Ability to effectively communicate with peers and customers
• Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
• Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
• Must have experience with application-level firewalls (proxies)
• Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Nice To Haves

• Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
• Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
• Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
• Familiar with Network Monitoring tools.
• Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
• Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Responsibilities

• Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
• Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
• Network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Develop and follow a MOP and anticipate problems, and proactively take corrective action.
• Trouble ticket generation and response; customer interface and escalations.
• Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
• Respond to customer inquiries in a timely and professional manner.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree