Operations Technician I

FIS•US GA CMH ONE RIVERFRONT, GA

1d•Hybrid

About The Position

Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.

Requirements

High School Diploma or Equivalent
Typically No Relevant Experience Required
Candidates must currently live locally in the area to be considered.
Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Nice To Haves

Associate's Degree In IT Studies
Ability to monitor batch execution and file transfers to meet commitments with clients
Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies.
Ability to monitor multiple applications and data transfer protocols to meet customer needs.

Responsibilities

Assist in the resolution of issues under guidance from senior team members.
Conduct routine monitoring of Backup Schedules across all platforms.
With support and guidance from senior team members undertake batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication.
With guidance provide 1st Level technical support during operational activities and escalate to specialist technical support appropriately in accordance with Global Payments Incident Management processes.