Operations Technical Specialist

Tilled

8d • $75,000 - $85,000 • Hybrid

About The Position

The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.

Requirements

• Experience working with APIs, integrations, and technical troubleshooting
• Ability to read, understand, and reason through code and technical documentation
• Strong problem-solving skills and comfort handling technical escalations
• Experience supporting or collaborating with customer support teams
• Clear communication skills, especially when explaining technical concepts to non-technical audiences
• Ability to work cross-functionally in a fast-paced, remote environment

Nice To Haves

• Experience in a technical implementation, solutions engineering, or integration-focused role
• Familiarity with Zendesk administration or similar ticketing systems
• Experience supporting sales or pre-sales technical discussions
• Background working in fintech, payments, APIs, or developer-first platforms
• Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap

Responsibilities

• Reviewing API requests, logs, and code to troubleshoot partner integration issues
• Supporting the Support team by resolving escalated technical tickets
• Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
• Developing or updating technical documentation, developer tooling, and integration examples
• Managing Zendesk administrative features and optimizing ticket workflows
• Joining Sales calls to provide technical expertise and implementation guidance
• Acting as a subject matter expert across integrations, APIs, and internal systems

Benefits

• Generous compensation and benefits
• Transparency that trickles down from the C-Level
• Experts in the payments field that can get you up to speed with PayFac-as-a-Service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed