Central Market, Operations Team Manager - DFW

Central Market•Dallas, TX

18h•Onsite

About The Position

The Operations Team Manager is responsible for driving business plans and strategies into day-to-day implementation and action plans, while also managing an optimal customer experience. This role provides operational support, facility maintenance, and leadership in the absence of the General Manager and Directors. The position involves managing mid-level managers and hourly operations managers, coaching and training new Partners, and overseeing the Maintenance Department. The role requires applying expert subject matter knowledge to complex business issues, developing guidelines and procedures, leading cross-functional teams, conducting store walks, taking corrective action, and ensuring general operational standards are met. The Operations Team Manager is also accountable for communicating shift issues, monitoring and addressing facility maintenance issues, and responding to customer and partner concerns.

Requirements

Proven management and leadership experience.
Education from a college or technical school, or a combination of education and experience.
Experience in a position responsible for handling sensitive people issues, emergency response situations, theft issues, and other serious scenarios.
Proven ability to set objectives for and to lead a team to accomplish business goals.
Ability to independently prioritize issues quickly and manage time and resources appropriately.
Ability to clearly communicate and hold self and others accountable.
Strong verbal and written communication skills across a multi-department environment.
Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, the CM Partner/Customer focused culture, and protect business interests.
Ability to manage time effectively.
Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation and/or Equipment Maintenance.
Ability to work flexible schedules, including nights, weekends, and holidays.
Successful completion of Central Market University (CMU) training.

Responsibilities

Driving business plans and strategies into day-to-day implementation and action plans.
Managing an optimal customer experience.
Providing operational support and facility maintenance.
Providing leadership in the absence of the GM and Directors.
Managing mid-level managers, Operations Managers, and lower-level managers, including coaching and training new Partners.
Accountable for the management/supervision of Partners in the Maintenance Department.
Applying expert subject matter knowledge to complex business issues in multiple functional areas across the store.
Developing guidelines and procedures to set future precedent and direction in alignment with GM's expectations.
Assisting in strategy development for the Maintenance Department and setting policy and direction.
Leading cross-functional teams/projects.
Conducting store walks, taking corrective action, elevating issues, and ensuring general operational standards are met.
Effectively communicating closing and opening shift issues.
Monitoring, identifying, and taking action on facility maintenance issues throughout the interior and exterior of the store.
Building relationships with Customers and assisting Store Leadership in maintaining positive Partner morale and retention.
Managing store conditions (inside and outside) to create a safe, clean, and unobstructed shopping experience.
Responding to Customer emergency issues, requests, and concerns.
Resolving Partner issues, requests, and concerns, including accidents and scheduling conflicts.
Supervising and managing other Operations Managers and the Maintenance team.
Ensuring the Maintenance Department budget, schedule, and performance objectives are met.
Monitoring conditions and reporting, documenting, and tracking all store maintenance issues, facility and/or equipment.
Acting as the first responder to equipment issues, troubleshooting, and investigating the nature of the issue.
Meeting with Facility Maintenance Partners to discuss work assignments and evaluate projects for priority.
Ensuring cooler temperatures are maintained at appropriate levels (MicroTherm).
Ensuring all equipment is maintained in safe working condition.
Addressing customer incidents relating to product safety or quality.
Training all Operations Managers on proper procedures regarding loss prevention.
Initiating calls when necessary and acting as the point of contact for loss prevention and enforcement issues.
Prioritizing potential issues and determining the appropriate course of action.
Identifying shrink opportunities and taking immediate action to correct them.
Maintaining store security and handling issues as they occur.
Working with store security and local law enforcement to minimize store theft.
Ensuring all tills are in bookkeeping at close of business.
Preparing Capital Requests for GM review.
Monitoring store/company licenses and registrations are updated.
Covering Receiving back door security.
Analysis and evaluation of expense management.
Assisting other Managers with shrink opportunities.
Performing other duties as necessary to ensure a clean, safe customer experience.