Central Market, Operations Manager - DFW

H-E-B, L.P. • Dallas, TX

4d • Onsite

About The Position

Central Market is a specialty grocery store chain founded in Austin, Texas in 1994, known for its extensive selection of high-quality food and drink. The Operations Manager is responsible for implementing business plans and strategies developed by the General Manager, ensuring an optimal customer experience, and providing operational support and leadership in the absence of the GM and Directors. This role involves managing day-to-day operations, customer service, partner interactions, maintenance, food safety, sanitation, and loss prevention.

Requirements

• Proven management and leadership experience.
• Experience in a position responsible for handling sensitive people issues.
• Experience in emergency response situations.
• Experience with theft issues and other serious scenarios.
• Ability to independently prioritize issues quickly and manage time and resources appropriately.
• Ability to mirror the GM's Customer Service philosophy and bring the GM's vision of Customer Service to life during his/her absence.
• Strong verbal and written communication skills across a multi-department environment.
• Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, reflect the CM Partner/Customer focused culture and protect business interests.
• Ability to manage time effectively.
• Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation and/or Equipment Maintenance.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Successful completion of Central Market University (CMU) training.

Responsibilities

• Drive the business plans and strategies developed by the General Manager into day-to-day implementation and action plans.
• Manage an optimal customer experience.
• Provide operational support and facility maintenance.
• Provide leadership in the absence of the GM and Directors.
• Oversee and direct workflow cross-functionally across the entire store in the absences of GM and Directors.
• Solve common and complex business, Customer and Partner issues within established guidelines and by recommending appropriate variances.
• Recommend changes in alignment with the business strategy for maintenance area as well as across the entire store when appropriate.
• Ensure business decisions align with GM and Central Market expectations.
• Conduct store walks, take corrective action, elevate issues, and ensure general operational standards are met on a consistent basis.
• Communicate closing and opening shift issues.
• Maintain a presence in the store and proactively build relationships with Customers.
• Maintain positive Partner morale and retention.
• Manage store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.
• Respond to Customer emergency issues, requests, and concerns.
• Resolve Partner issues, requests, and concerns, including accidents and scheduling conflicts.
• Supervise the Maintenance team, including training, coaching, evaluating performance, and scheduling.
• Ensure store conditions are kept at high CM standards (e.g., bathroom conditions, floor care, trash conditions).
• Monitor conditions and report, document, and track all store maintenance issues, facility and/or equipment.
• Act as the point person for maintenance and construction vendors, ensuring approved work is completed.
• Serve as the first responder to equipment issues, proactively troubleshooting and investigating the nature of the issue.
• Ensure cooler temperatures are maintained at appropriate levels (MicroTherm).
• Address any customer incidents relating to product safety or quality.
• Initiate calls when necessary and act as the point of contact for loss prevention.
• Prioritize potential loss prevention issues and determine the appropriate course of action.
• Identify shrink opportunities and take immediate action to correct them or report issues to GM.
• Maintain store security and handle issues as they occur.
• Work with store security and local law enforcement to minimize store theft.
• Ensure all tills are secured in the Cash Control office daily.
• Prepare Capital Requests for GM review.
• Monitor store/company licenses and registrations to ensure they are updated.
• Cover Receiving back door security.
• Manage expenses.
• Perform other duties as necessary to ensure a clean, safe customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed