Operations Team Leader

GO-HR•Columbus, OH

2d•Hybrid

About The Position

The Operations Team Leader supports the Operations and HR Director in advancing the organization’s mission by ensuring efficient internal operations and effective human resources practices. This role also provides day-to-day oversight and coordination of the clerical team, ensuring administrative functions are completed accurately, efficiently, and in alignment with organizational priorities.

Requirements

2–4 years of experience in operations, administration, or nonprofit work preferred
Advanced working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Forms, SharePoint, Outlook), including data management, reporting, and presentation development
Ability to learn and adapt to new technologies, platforms, and organizational software quickly
Commitment to the organization’s mission and values
Strong organizational and leadership skills
Ability to supervise, coach, and support team members effectively
High level of confidentiality and professionalism
Excellent communication and interpersonal skills
Ability to independently manage multiple priorities in a fast-paced, mission-driven environment

Nice To Haves

Bachelor’s degree in Business Administration, Nonprofit Management, or related field (or equivalent experience)
Experience working in a nonprofit or mission-driven organization
Familiarity with grant-funded programs and reporting requirements
Knowledge of employment laws and HR best practices
Experience leading or supervising staff or teams

Responsibilities

Assist with recruitment and hiring processes, including posting positions, coordinating interviews, and communicating with candidates
Support onboarding and offboarding processes with a focus on mission, culture, and employee experience
Maintain accurate and confidential personnel records in compliance with nonprofit and grant requirements
Help ensure compliance with employment laws and nonprofit-specific regulations and policies
Partner with the Operations and HR Director on performance management, staffing needs, and workflow improvements
Coordinate staff trainings, professional development, and employee engagement initiatives
Coordinate recruitment, onboarding and curriculum for volunteers, interns and law clerks
Assist in developing and documenting internal processes that improve efficiency and accountability
Support coordination of operational and program-related projects
Help track deliverables, vendor contracts, and organizational goals
Maintain office operations, including supplies, vendor coordination, and facility needs with attention to responsible use of nonprofit resources
Assist in the inventory control of IT and related equipment (desktops, laptops, cameras, projectors, and personal equipment)
Monitors equipment (copier, printers) and assists in resolving minor problems/contacts support for repairs.
Provide day-to-day oversight and assist when needed with clerical team
Assign, prioritize, and monitor clerical workloads to ensure timely and accurate completion of tasks
Serve as the primary point of contact for clerical staff questions, guidance, and support
Train, onboard, and coach clerical team members
Monitor performance and provide feedback to support development and accountability
Ensure consistent administrative processes and adherence to organizational standards
Provide scheduling and administrative support to the Operations and HR Director
Provide PAIMI Advisory Committee (PAC) admin support to the Associate Advocacy Director
Assist with internal communications, policies, and staff updates
Help coordinate organization-wide meetings, events, and trainings
Manage and provide user support, troubleshooting, and basic system administration for organizational technology platforms, including NetDocuments and VoIP services.