Operations Team Lead - 2nd Shift

Bank of America•College Park, MD

1d•Onsite

About The Position

At Bank of America, the Operations Team Lead supports the company’s purpose of improving financial lives through responsible growth and service to clients, teammates, communities, and shareholders. The company describes an inclusive, supportive workplace that offers opportunities to learn, grow, and contribute. Bank of America is committed to an in-office culture, with flexibility based on role responsibilities and business needs. This entry-level operations supervisory position oversees day-to-day activities in a small unit or section of internal operations. The role helps the team meet deadlines, coordinate tasks, resolve operational problems, and execute transactions. It reviews and enforces operations procedures, supports continuous improvement, maintains internal, operational, and financial controls, and works within the business unit’s risk appetite. The position provides guidance and functional expertise to staff, may handle exceptions or unusual situations, and refers more complex matters to a senior manager. More than half of the time is spent performing production work. The role typically requires one to two years of operations experience and does not require prior management experience. The role works with frontline associates to develop their professional proficiency, organizes coverage for daily Account Reconcilement functions, and collaborates with managers and team members on changes and process improvements. Work may include assigning and managing workflow in coordination with site leadership. The position reports to a Team Manager or Operations Manager.

Requirements

At least 2 years of experience working within banking operations.
Intermediate written and verbal communication proficiency, including grammar and spelling; 1–3 years of experience.
Comfort explaining processes related to servicing.
Comfort with ongoing change and learning new technology and processes.
Strong verbal and written communication and effective interpersonal skills.
Ability to analyze and resolve client inquiries.
Ability to provide a positive customer experience through creative solutions.
At least intermediate computer skills.
Ability to work well in a team environment and independently.
Strong ownership skills and a strong, positive work ethic; follow Bank of America’s Core Values.
Ability to adapt quickly to change, multitask, and meet specific performance goals.
Knowledge of PC functions in a Windows-based environment and ability to navigate multiple computer systems.
Ability to work the stated schedule of 1:45 a.m. to 8:15 p.m. Eastern Time.

Nice To Haves

1–3 years of knowledge of the QWS3270 system and Content Navigator.
1–3 years of experience in the banking or financial industry.
1–3 years of experience delivering for the client.

Responsibilities

Assist leaders with day-to-day tasks that support the team.
Resolve day-to-day problems and execute deliverables within the business unit.
Provide feedback to teammates and assist with training and functional expertise for projects or initiatives.
Manage team workload and provide general oversight and direction.
Maintain internal, operational, and financial controls and work within the business unit’s risk appetite.
Review processes for efficiency and implement process improvement opportunities.
Work individually with frontline associates to build professional proficiency beyond standard training.
Prepare and organize activities to ensure daily Account Reconcilement functions are covered.
Collaborate with the management team and discuss ideas for change with managers and team members.
Assign and manage workflow in coordination with site leadership.
Review and authorize transactions or entries, approve exception processing, and refer more complex problems to a senior-level manager.