Operations Lead - Holland Civic Center Place

The Sports Facilities Companies•Holland, MI

2d•$17 - $21

About The Position

The Operations Team Lead serves as the Operations Manager's right hand, supporting and championing daily operations, facility upkeep, and improvements. The role leads operations shifts and helps execute events including games, meetings, expos, and concerts. The Operations Team Lead serves as a primary opener and closer as needed, understands operational functions and standard operating procedures across the facility, and is prepared to support front-of-house and back-of-house needs. The position is with Holland Civic Center Place, a banquet, recreation, entertainment, and event destination focused on improving the health and economic vitality of Holland, Michigan. Holland Civic Center Place is part of The Sports Facilities Companies, which manages and develops sports, recreation, wellness, and event facilities. The company describes its culture as collaborative, supportive, entrepreneurial, and mission-focused.

Requirements

Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours; regular attendance is required.
Excellent verbal and written communication skills.
One to two years of event execution experience.
Current ServSafe and TIPS certifications.
Ability to stay focused in a high-volume, fast-paced environment.
Strong guest-service skills.
Attention to detail and strong organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult or stressful situations.
Respectful, friendly, and able to work effectively with others.
Initiative and a commitment to the success of the team and venue.
Commitment to the safety and well-being of others.
Must pass a background check and drug test.

Nice To Haves

Intermediate handyman or maintenance skills.

Responsibilities

Support and champion daily facility operations in coordination with the Operations Manager.
Lead operations shifts and serve as a primary opener and closer when needed.
Carry out and help uphold operating procedures for events and programs across the facility.
Support front-of-house and back-of-house operations for home volleyball and basketball games, meetings, expos, concerts, and other events.
Assist with facility upkeep, preventative maintenance, and operational improvements.
Help monitor vendor performance and service quality.
Communicate issues and relevant updates promptly to the Operations Manager.
Welcome guests and stakeholders in accordance with Guest 1st Service standards and serve as a liaison between the venue and its guests.
Help ensure all buildings within the management scope are clean, safe, and guest-ready.
Maintain department assets and assist with inventory control.
Help ensure event and game-day equipment is in proper working order.
Follow all facility and SFM policies and procedures.
Comply with applicable local, state, health, and safety requirements.
Perform other duties as assigned by management.