Operations Team Lead

Munich Re Careers • Wayne, PA

12d • Hybrid

About The Position

Direct the work of teammates and work closely with the Specialty Ops Management team. Acts as training mentor for their assigned team. Create and/or improve workflows and disseminates information to team members. Provide guidance and assistance on all issues. Conduct audits, team meetings to discuss workflows. Serve as back-up for other TLs, Supervisor of assigned team.

Requirements

• Bachelors Degree or equivalent work experience
• 1+ years of customer service experience
• Experience working in a customer driven/service industry
• Demonstrated technical proficiency in assigned functional area
• Demonstrated ability to direct work and lead people
• Leadership skills
• Strong communications skills (verbal and written)
• Time management skills
• Strong working knowledge of Microsoft 365
• Prioritization skills
• Ability to multi-task
• Able to work well in rapidly changing environment

Responsibilities

• Direct the work of teammates
• Work closely with the Specialty Ops Management team
• Act as training mentor for their assigned team
• Create and/or improve workflows
• Disseminate information to team members
• Provide guidance and assistance on all issues
• Conduct audits
• Conduct team meetings to discuss workflows
• Serve as back-up for other TLs, Supervisor of assigned team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level