Operations & Systems Specialist - YMCA of the North Shore
About The Position
The YMCA of the North Shore is seeking an Operations & Systems Specialist to join their Administration team. This role is crucial for supporting the YMCA's daily operations by managing the Daxko system, assisting with accounts receivable, generating operational reports, and coordinating with third-party partners. The specialist will collaborate with various YMCA departments and external partners to ensure accurate program setup, smooth billing processes, and effective operational systems that enhance member and community experiences. This position offers an opportunity to combine technology, customer service, and operational excellence to make a significant impact across the association.
Requirements
- 1-2 years of related administrative experience
- Strong computer systems skills (including Excel) and ability to adapt to varying systems.
- Enjoy learning new technology, solving problems, and helping others succeed.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Excellent organizational skills and the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office and the ability to quickly learn new software systems.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Passion for providing outstanding internal customer service.
Nice To Haves
- Experience working with CRM, membership management, ERP, or database systems (Daxko experience is a plus).
- Experience supporting accounts receivable, billing, finance, or administrative operations.
Responsibilities
- Build and maintain programs, memberships, camps, childcare, and other operational offerings within Daxko.
- Configure pricing, discounts, registration rules, capacities, schedules, and related system settings.
- Troubleshoot Daxko issues and provide support to YMCA staff across the association.
- Maintain system standards, naming conventions, and data integrity.
- Identify opportunities to improve workflows and reduce manual processes.
- Assist with testing new Daxko functionality and system enhancements.
- Support operational accounts receivable processes across the association.
- Research payment discrepancies and resolve account issues.
- Partner with YMCA teams to reconcile outstanding balances.
- Monitor aging reports and assist with monthly reconciliation activities.
- Coordinate administrative support for partnerships with school districts, community organizations, camp partners, and membership partners.
- Help ensure partner programs, billing, and operational processes are accurate and efficient.
- Work collaboratively with Finance, Membership, Child Care, local YMCA teams, and external partners.
- Generate operational reports and assist with data accuracy.
- Recommend process improvements that increase efficiency and enhance the user experience.
- Deliver exceptional customer service while supporting staff across multiple YMCA locations.
Benefits
- Free Family YMCA membership
- Employee discounts on YMCA programs
- Paid training and professional development
- Opportunities for career growth and advancement
- Medical, dental, and employer-paid life insurance for eligible full-time employees
- Three weeks of paid vacation, plus sick and personal time
- Retirement plan with a 12% employer contribution (once vested—no employee match required)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
