Operations Systems Specialist

Taste Buds Kitchen - HQ•Chester, MD

11h•$70,000 - $75,000•Hybrid

About The Position

The Operations Systems Specialist is the backbone of Taste Buds Kitchen’s operational infrastructure and tech integration across our franchise network. Serving as our internal systems architect and project manager, this high-impact individual contributor role ensures our platforms, tools, and manuals work seamlessly to maximize efficiency for corporate and franchise teams. You will own core operations platforms (Operandio, CRM logic, tech stack integrations), maintain system-wide SOPs, and lead cross-functional operations and marketing projects from kickoff through full adoption.

Requirements

3–5+ years in operational systems administration, tech stack management, or project management (franchise/multi-unit experience preferred).
Hands-on super-admin experience with operations/SOP platforms (Operandio, Trainual, Compass).
Proficiency building automations via n8n, Zapier, webhooks, and CRM workflows.
Fluency with project management tools.
Detail-obsessed.
Strong process mindset to translate complex workflows into simple SOPs.
Proven project ownership in a hybrid work environment.

Nice To Haves

Franchise/multi-unit experience preferred.

Responsibilities

Author and update all central system documentation, including the Brand Operations Manual, SOPs, and compliance checklists.
Serve as super-admin for Operandio (intranet/SOP platform), managing account hierarchies, templates, and permissions.
Publish monthly briefs and mandatory checklist action items; track system-wide compliance and brand standard audits across all locations.
Oversee vendor evaluation, setup, and health monitoring to ensure software tools connect seamlessly and eliminate operational friction.
Build and optimize system integrations using n8n, webhooks, Zapier, and CRM triggers to automate data flow between corporate and franchise tools.
Act as the internal SME for complex platform configurations, API integrations, and technical escalations.
Lead operations and marketing projects (e.g., website rebuilds, vendor transitions, new program rollouts) from design to launch.
Partner with internal SMEs to translate strategies into launch timelines and actionable execution toolkits for franchisees.