Store Operations Specialist, Systems & Operations

Knitwell Group • Hingham, MA

6d • $65,000 - $80,000 • Onsite

About The Position

As a Store Operations Specialist focused on Systems and Operations, you will play an important role in making store operations easier, more consistent, and more effective for store teams. You will partner closely with the Store Support team, along with other internal business partners and external vendors to support business systems, improve processes, troubleshoot issues, and help bring system and operational enhancements to life. This role is ideal for someone who enjoys solving problems, translating operational needs into practical solutions, and supporting the tools and processes that store teams rely on every day. The Specialist will develop business requirements, conduct user acceptance testing, support key operational tasks, and create clear store communications, job aids, and training materials that help drive successful execution in the field. Success in this role requires strong communication skills, curiosity, attention to detail, systems knowledge, and the ability to build productive partnerships across teams. This position offers the opportunity to influence how stores work, improve the associate experience, and help create simpler, smarter ways of operating. This role is in-person at our Hingham, MA headquarters and includes occasional weekend work to support technical issues, reporting and critical store issues.

Requirements

• Bachelor’s degree preferred.
• Minimum of 3 years of experience in systems and operations, preferably within a retail environment.
• Strong understanding of business requirement development, system testing, and troubleshooting.
• Familiarity with Workforce Management Applications and reporting tools.
• Experience in working with vendors and serving as a liaison for projects and issue resolution.
• Excellent written and verbal communication skills, with the ability to craft clear field communications and coordinate with various business areas.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Knowledge of customer service principles and the ability to enhance systems to improve the customer experience.
• Proficiency in Dayforce or similar workforce management software, including support and maintenance responsibilities.
• Availability for scheduled weekend coverage, particularly for payroll processing, critical systems issues and critical store impacts.
• Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

Responsibilities

• Create and execute detailed test scripts/plans to ensure system functionalities meet the established business requirements.
• Serve as a resource for store users by addressing inquiries, troubleshooting issues, and resolving system and operational concerns promptly.
• Handle duties such as granting system access and managing the Workforce Management Application and Reports.
• Own weekly operational reporting and partner with the Communications Team to deliver clear, timely updates related to operational activities and system changes.
• Support day-to-day operational tasks, identify opportunities for improvement, and help implement process enhancements that make store execution simpler and more consistent.
• Support scheduled weekend coverage by managing Sunday payroll processing for stores and providing timely responses to store emails to help maintain continuity for store teams.

Benefits

• A merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
• Medical, dental, vision insurance & 401(K).
• Employee Assistance Program (EAP).
• Paid time off & holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level