Operations Systems Specialist Co-op
About The Position
FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform. Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal. We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.
Requirements
- An interest in or basic experience to automation tools such as Zapier, Make.com or N8N.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Basic understanding of APIs, data mapping, JSON, or light scripting (like JavaScript/Node.js).
- Familiarity with technology tools and an eagerness to learn and adapt to new technologies.
- Attention to detail in maintaining accurate records and documentation.
- Ability to handle confidential information with discretion.
- Someone who is wanting to make an opportunity their own.
Responsibilities
- Analyze data on workflows to ensure effective operation of automated customer service components.
- Assist in designing, building, testing, and maintaining automations.
- Evaluate the functionality of internal and external-facing technologies, including knowledge bases, chatbot functionality, messenger requests, etc.
- Contribute to the design, building, and maintenance of technology tools within the customer service department.
- Providing support to operations teams as they pertain to our service tools.
- Support the scoping and implementation of solutions to efficiency problems related to our servicing operations.
- Manage processes changes related to projects aimed at improving and streamlining service operations' processes.
- Creating and maintaining documentation, including standard operating procedures (SOPs), for both service and technology processes.
- Create documentation related to the management of our servicing tools for business continuity purposes.
Benefits
- Semi-annual bonus plan
- Best-in-Class Equipment: The most modern MacBook and Apple equipment.
- Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
- Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
- Fully stocked cupboards
- Weekly catered team lunches
- Daily JJ Bean coffee runs
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Parenthood top-up
- Mentorship programs
- Leadership series
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
