Operations Systems Specialist 1
About The Position
The Operations Systems Specialist 1 applies entry-level outage management system principles in a 24/7 operation and learns to manage, design, specify, install, configure, troubleshoot, and support the Outage Management System (OMS) and Distribution Management System (DMS) applications, hardware, and operating systems for MLGW’s Electric System. The role provides entry-level support for OMS and DMS, including analysis, coding, maintenance, and troubleshooting, and may involve technologies and applications that interact with those systems, such as AMI and ESRI. The specialist supports system operators and internal users with customer information and data, works with other groups to interface with MLGW systems, and contributes to system design, configuration, process improvements, and compliance support. The position also supports OMS/DMS databases and GIS mapping, provides front-line desktop support for Windows and Linux workstations and peripherals, assists with system tuning and reliability evaluations, maintains backups and historical data, and tests vendor software changes and releases. Other duties may be assigned as directed.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration with a concentration in Information Systems, Math with a concentration in Computer Science, or a bachelor’s degree with at least 12 college-accredited Information Technology or Information Systems course hours.
- 0 to 2 years of experience in OMS, DMS, or Distribution Automation System (DA), or in cybersecurity, networking, programming, or systems analysis skills, depending on departmental need.
- Valid driver’s license from the state of residence.
- Ability to apply job knowledge, take initiative, and use analytical, problem-solving, and decision-making abilities.
- Knowledge of computer operating systems and database administration.
- The additional information section identifies advanced knowledge of OMS/DMS/DA applications and theory and distribution engineering theory or advanced knowledge of engineering principles and practices related to electric, gas, or water systems.
Responsibilities
- Provide entry-level analysis, coding, maintenance, and troubleshooting support for OMS and DMS used for electric utility services.
- Specify, design, code, test, integrate, and document OMS software change requests and internal user requests.
- Contribute to problem solving, continuous improvement, and standardization of OMS-related work processes.
- Use OMS tools to provide system operators and internal users with customer information and data needed for their work.
- Work with other areas to interface OMS with other MLGW systems needed for customer support and information sharing.
- Apply technical knowledge to design, develop, implement, and configure OMS, and make recommendations to management as necessary.
- Develop an understanding of storm processes, crew management, and their relationship to the outage management system.
- Support and configure OMS/DMS databases and GIS mapping applications.
- Provide front-line desktop support for Windows and Linux workstations, operating systems, hardware, and peripherals.
- Recommend, develop, and implement special features, modifications, improvements, and enhancements to OMS/DMS.
- Develop knowledge of NERC standards related to electric infrastructure and cybersecurity to support System Operations and MLGW compliance process improvements.
- Assist with system tuning and daily evaluations of operating systems and hardware to maintain system integrity and operational and system reliability.
- Back up and store OMS/DMS information and historical data.
- Test vendor software changes and releases to the OMS/DMS system.
- Perform other duties as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
