Operations System Administrator
About The Position
The Operations Systems Administrator provides administrative and systems support to the Operations Manager and Operations team. The role is responsible for maintaining operational workflows, customer programs, production-related system administration, and data integrity across multiple business systems. The position supports day-to-day operational execution through system maintenance, workflow administration, customer program setup, Salesforce support, RMA administration, screen print coordination, and Embtrak administration. This role is not responsible for employee supervision, production planning, staff scheduling, performance management, operational decision-making, vendor management, or departmental leadership activities, which remain the responsibility of the Operations Manager.
Requirements
- 1-3 years of experience in Operations, Manufacturing, Distribution, Customer Service Support, Business Administration, or Systems Administration.
- Experience working with Sage ERP, Salesforce, WMS, Embtrak, or similar business systems.
- Strong Microsoft Excel and Microsoft Office skills.
- Strong systems aptitude and ability to learn and navigate multiple software platforms.
- Strong organizational, communication, and problem-solving abilities.
Nice To Haves
- Post-secondary education in Business Administration, Operations Management, Supply Chain, Logistics, or a related field preferred.
Responsibilities
- Maintain production colouring and status updates within Embtrak, including management of 503 (Embroidery) queues.
- Create, maintain, and update design numbers within Embtrak.
- Maintain production-related system records and workflows within Embtrak.
- Assist with testing, implementation, and maintenance of Embtrak enhancements and upgrades.
- Create and maintain documentation, procedures, and user guides related to Embtrak processes.
- Coordinate screen print orders and related production requirements.
- Maintain screen print records, artwork information, and production specifications.
- Liaise with internal teams and external vendors to ensure accurate order setup and timely processing.
- Monitor screen print workflow status and assist with issue resolution.
- Assisting the operations manager with in house and third party alterations, timelines and pricing.
- Support customer program launches and mass upload requests, including gathering requirements, validating program criteria, and coordinating implementation activities.
- Maintain and administer customer account structures and program criteria within internal systems, including account creation, updates, pricing structures, rebates, identifiers, and other backend configurations.
- Provide guidance and training to Sales and Customer Service teams regarding program requirements, account setup procedures, and information required for successful program implementations.
- Maintain data integrity across Sage ERP, Salesforce, Embtrak, WMS, and MRMA.
- Assist with user support, system testing, upgrades, implementations, and process documentation.
Benefits
- Eligibility for bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
