Operations Support

Maersk • Elizabeth, NJ

1d • Onsite

About The Position

The Operations Associate/Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.

Requirements

• Experience with Excel
• Multitasking
• Logistics
• Heavy Emails Required
• Must be able to type 35+ words per minute
• Must be able to work in demanding, high-volume environment, particularly with email and calls
• Proficient in Microsoft products
• Must be tech savvy

Nice To Haves

• Multi-tasking while maintaining precise attention to detail
• Excellent verbal and written communication skills
• Precise attention to detail

Responsibilities

• Tracking and tracing outbound shipments
• Inspecting outbound freight
• Contracting new carriers as needed and assigning carriers and providing load tenders
• Communicating freight status and any problems to other stations and customers, and updating the system
• Provide customer service
• Able to work overtime and weekend on call rotations.
• Data entry of shipments into transportation management system
• Quoting, costing and invoicing of international shipments, air, ocean and ground
• Domestic air and ground routing (including Canada)
• Contract new carriers
• Negotiate Freight Rates
• Develop collaborative carrier relationships
• Assigning carriers and providing load tenders
• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees