Operations Support - Technical Advisor

INFINITY SYSTEMS ENGINEERING LLC•Colorado Springs, CO

1d•$85,000 - $105,000•Onsite

About The Position

This Operations Support - Technical Advisor will provide Level 2 support to Level 1 Support Desk personnel and In-Room Technical Advisor (TA) staff. This task is primarily performed at Schriever Space Force Base (SSFB).

Requirements

Security + Certification required
3+ years of experience supporting MILSATCOM or DoD operations
Experience with MPR/DR processes and system issue tracking
Basic system administration (Windows/Linux), including user account management
Knowledge of MILSATCOM operations and drafting Operational Requests (MORs)
Hands-on maintenance experience (PMIs, hardware replacement, system restoration)
Familiarity with classified environments and secure data/file transfers
Strong troubleshooting skills in time-sensitive, mission-critical settings
Ability to manage maintenance procedures, spares, and bench stock
Effective communication and teamwork skills
Proficiency with Microsoft Office and basic documentation practices
DoD TS/SCI clearance

Nice To Haves

Bachelor's Degree in IT related is desired, but not required.
Experience with Kratos systems, SATCOM terminals, or RF components
Familiarity with DoD maintenance and ticketing systems (e.g., Remedy)
Basic scripting (e.g., PowerShell, Bash) or automation experience
Understanding of secure system handling (NISPOM, ICD 503)
Experience writing SOPs and supporting user/technical meetings

Responsibilities

Provide organizational and intermediate level support to operations of CCS-C systems in all facilities at SSFB and Vandenberg Space Force Base (VSFB) at the Backup Satellite Operations Center - Vandenberg (BSOC-V).
Mission Problem Report (MPR) and Deficiency Report (DR) resolution
System administrator support
Draft MILSATCOM Operational Requests (MORs)
Installation support including maintaining critical spares and bench stock
Performing Preventative Maintenance Inspections (PMIs)
Removing and replacing faulty equipment
Restoring systems to operations within contractually mandated timelines
Maintaining organizational maintenance procedures
User account management (new and existing accounts)
File transfers as required by users
Classified courier support
Log and data collection to support Kratos engineering
Support all Kratos operations meetings
Support user meetings as required