Technical Operations Support Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

20h•$72,800 - $130,000•Remote

About The Position

The Technical Operations Support Analyst - Remote is position will be part of the Technical Support team driving incident management, technology support, and operational workflow with our clients. This position is required to support the Optum Integrated Care Suite(OICS) care management product. Primary responsibilities will include production support to ensure successful file loads into the OICS system and associated integration layer architecture. Additional responsibilities include data flow and application management. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

3+ years of SQL experience
3+ years of Excel experience, able to use formulas, VLOOKUP, and pivot tables
2+ years of customer-focused position involving technical knowledge of company’s products and services
2+ years technical support and troubleshooting experience
2+ years file load troubleshooting experience
2+ years working with and assisting clients with help desk software
2+ years of Microsoft Office Suite experience
Ability to travel domestically up to 10-25%25 when required

Nice To Haves

Experience with Care / Clinical Management applications, workflows, system integrations
Experience with ServiceNow
Experience and understanding of file transfer platforms (SFTP)
Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
Healthcare payer application experience
Experience with Facets, QNext and/or HealthRules claims platforms
Experience developing in BI/Visualization software (Tableau/PowerBI)
Extract, Transform, & Load (ETL) Experience
Azure Cloud Configuration Experience
VPN Tunnel Experience
TCP/IP Networking Experience
Experience incorporating AI into system and employee workflows to automate routine activities, augment decision-making, and drive measurable productivity gains
Proven to exhibit a demonstrated aptitude for AI and a continuous curiosity for applying emerging technologies to solve business and operational challenges

Responsibilities

Research and resolve issues reported by internal and external customers via ServiceNow
Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts
Communication and escalation of issues reported or discovered
Technical support for file loads and transfers
Facilitate meetings and presentations for internal teams and clients
Identify opportunities for process improvement
Ensure internal and external processes are accurately documented
Training and onboarding new teammates as needed