Operations Support Team Lead

Booz Allen Hamilton•Chantilly, VA

20h•$86,800 - $198,000

About The Position

Are you energized by the challenge of leading a high-performing operations support team? Do you thrive at the intersection of strategy, leadership, and operational execution? Join us as the Operations Support Team Lead and shape the backbone of our organization, ensuring seamless service delivery and operational excellence. As the Operations Support Team Lead, you’ll oversee day-to-day execution, champion transformative improvements, and empower a team of approximately ten Tier 2 mission operations staff. Your focus will be on maintaining platform resilience, efficiency, and high availability, while driving operational rigor for major mission events. You will lead predictive analytics initiatives, outage readiness planning, and collaborate with technical and business leaders. As a trusted partner to our customer and end users, you will foster a culture of accountability, learning, and high performance.

Requirements

8+ years of experience with progressive IT operations leadership managing technical teams
Experience leading operations support, production operations, or IT operations functions including incident response, problem management, operational monitoring, and service management practices
TS/SCI clearance with a polygraph
Bachelor’s degree
Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date

Nice To Haves

Experience supporting large, mission‑driven organizations or high‑availability environments
Experience with military or federal agency mission operations tactics, techniques, and protocols (TTPs)
Experience with network engineering, systems administration, and operational tools such as Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, or Confluence
Possession of excellent leadership, communication, and stakeholder‑management skills
Master’s degree
Security+ CE, SSCP, CCNA-Security, or GSEC Certification

Responsibilities

Direct leadership of operations support teams to ensure high-quality service delivery and strong operational performance.
Strategic oversight of incident management, change management, system capacity planning, and operational readiness.
Executive-level reporting on performance, risks, and mission-critical improvement initiatives.
Development and tracking of key operational metrics including availability, incident response, and customer impact.
Cross-functional collaboration with engineering, IT, product, and business teams to enhance workflows and overall service delivery.