Operations Support Team Lead - Elizabeth, NJ

Maersk•Elizabeth, NJ

1d•$65,000 - $67,000•Onsite

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. The team lead is responsible for providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. The Team Lead will be the primary interface between Maersk Ground Freight, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures.

Requirements

Excellent oral and written communication and problem-solving skills
Must have superior organizational and time management skills
Must be approachable and motivated
Knowledge of systems utilized as it relates to logistics
Proficient knowledge of Microsoft Office
Ability to thrive in a high-pressure environment
Detail oriented and analytical

Responsibilities

Answer incoming calls and provide excellent customer service to all callers
Monitor and respond to customer inquiries received through email
Make outgoing calls to follow-up on shipment status, resolve issues and update customers
Track, trace, enter and update shipments
Data Entry
Assist and support MGF stations and cartage agents
Master outside customer applications
Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies.
Assist District Manager with general tasks
Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale
Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies
Communicating freight status and any problems to customers, vendors and other Pilot stations and personnel