Operations Support Specialist
About The Position
Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcyclists, kayak fishers, delivery drivers, farmers, pilots, extreme sports enthusiasts, and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made right here in Seattle, we are proud to offer a lifetime warranty on most products. Reporting to the Operations Planning Manager, the Operations Support Specialist plays a critical role in coordinating communication and execution across Sales, Production, and Operations. This position supports order management, scheduling, expedites, and project timelines to ensure alignment with operational priorities and on-time delivery.
Requirements
- Bachelor’s degree or minimum of 2 years of experience in manufacturing, production, or operations support role.
- Working knowledge of MRP/ERP systems and standard business software tools.
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and Google Sheets; familiarity with Salesforce preferred.
- Strong problem-solving skills with the ability to work independently and proactively drive solutions.
- Excellent verbal and written communication skills, with the ability to interact effectively across all organizational levels.
- Highly organized with strong attention to detail; capable of managing multiple priorities in a fast-paced environment.
- Demonstrated ability to manage projects, meet deadlines, and adapt to changing priorities.
- Self-motivated, resourceful, and capable of exercising sound judgment with minimal supervision.
Nice To Haves
- Familiarity with Salesforce preferred.
Responsibilities
- Serve as a central point of communication between Sales, Production, and Operations to support efficient production readiness and execution.
- Review and respond to daily ship date inquiries and expedite requests from Sales and customers.
- Monitor part shortages and delays; communicate impacts across departments and coordinate updated timelines with Sales.
- Maintain and distribute the Late Order Report, ensuring accurate status updates and revised delivery commitments.
- Support new product introductions and part changeovers by tracking timelines and facilitating cross-functional communication.
- Assist in managing timelines and deliverables for large customer rollouts; provide lead time updates and status reporting to Sales.
- Assess functionality and effectiveness of MRP systems, becoming a SME within company systems and collaborating with IT, Sales, Operations, etc. to drive project-based feature improvements.
- Support production scheduling priorities in coordination with the Operations Planning Manager, adjusting plans based on business needs.
- Participate in daily and weekly cross-functional meetings as required.
- Provide backup support to the Operations Planning Manager and contribute to additional operational initiatives as needed.
- Deliver internal customer support through data analysis, issue resolution, and process improvement efforts.
Benefits
- Employer paid Medical, Dental, Vision, and Life Insurance.
- Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays.
- 401k with up to 4% employer match.
- Additional paid parental leave beyond state/federal offerings.
- Quarterly catered lunch events for all employees.
- RAM Mounts product discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
