Operations Support Specialist

NATIONAL PRODUCTS INC • Seattle, WA

23h • Onsite

About The Position

Reporting to the Operations Planning Manager, the Operations Support Specialist plays a critical role in coordinating communication and execution across Sales, Production, and Operations. This position supports order management, scheduling, expedites, and project timelines to ensure alignment with operational priorities and on-time delivery.

Requirements

• Bachelor’s degree or minimum of 2 years of experience in manufacturing, production, or operations support role.
• Working knowledge of MRP/ERP systems and standard business software tools.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and Google Sheets; familiarity with Salesforce preferred.
• Strong problem-solving skills with the ability to work independently and proactively drive solutions.
• Excellent verbal and written communication skills, with the ability to interact effectively across all organizational levels.
• Highly organized with strong attention to detail; capable of managing multiple priorities in a fast-paced environment.
• Demonstrated ability to manage projects, meet deadlines, and adapt to changing priorities.
• Self-motivated, resourceful, and capable of exercising sound judgment with minimal supervision.

Nice To Haves

• Familiarity with Salesforce preferred.

Responsibilities

• Serve as a central point of communication between Sales, Production, and Operations to support efficient production readiness and execution.
• Review and respond to daily ship date inquiries and expedite requests from Sales and customers.
• Monitor part shortages and delays; communicate impacts across departments and coordinate updated timelines with Sales.
• Maintain and distribute the Late Order Report, ensuring accurate status updates and revised delivery commitments.
• Support new product introductions and part changeovers by tracking timelines and facilitating cross-functional communication.
• Assist in managing timelines and deliverables for large customer rollouts; provide lead time updates and status reporting to Sales.
• Assess functionality and effectiveness of MRP systems, becoming a SME within company systems and collaborating with IT, Sales, Operations, etc. to drive project-based feature improvements.
• Support production scheduling priorities in coordination with the Operations Planning Manager, adjusting plans based on business needs.
• Participate in daily and weekly cross-functional meetings as required.
• Provide backup support to the Operations Planning Manager and contribute to additional operational initiatives as needed.
• Deliver internal customer support through data analysis, issue resolution, and process improvement efforts.

Benefits

• Employer paid Medical, Dental, Vision, and Life Insurance.
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays.
• 401k with up to 4% employer match.
• Additional paid parental leave beyond state/federal offerings.
• Quarterly catered lunch events for all employees.
• RAM Mounts product discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level