Operations Support Specialist

The Hartford•Hartford, CT

17h•Hybrid

About The Position

The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization. This role will be Hybrid in Hartford, CT. The first 90 days will be in office full time (Monday-Friday). After 90 days you will be required to be in the office two days.

Requirements

Work hours: Monday - Friday 8:30 a.m.- 5:00 p.m. EST
High school graduate or equivalent certification.
Proficiency with Microsoft Office tools
Ability to lift 20lbs
Acceptable performance on pre-employment assessment tools
Professional Demeanor
Effective Communication Skills
Strong Customer Service Orientation
Time Management and Organizational Skills
Work independently or collaborate effectively when needed
High speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite).
Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi)
minimum 10 upload/300 download speeds are required.

Nice To Haves

4-year college degree preferred
Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making

Responsibilities

Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource. Type of line of business or tasks may vary based on need
Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
Assigning or reassigning claim tasks or customer transactions to appropriate party
Creating or updating professional correspondence including appropriate documentation within claim files
Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; additionally, you may assist contact centers one day per week or as needed based on the broader organization demands
Entering and/or assigning new claim losses
Perform other duties as assigned
Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
Demonstrating accountability by accepting and applying feedback received
Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS