Operations Support Specialist

Colorado Springs Utilities•Colorado Springs, CO

8d•Onsite

About The Position

This position is a fully office-based role requiring sustained computer and coordination work throughout the workday. As an Operations Support Specialist on our Operations Work Management team, you will provide essential support to System and Field Operations staff and collaborate with multiple departments across Colorado Springs Utilities. The work that you do through ensuring data accuracy, scheduling work, supporting projects, reconciling field completed tasks, and managing errors will help our field personnel continue to accomplish work safely in our community.

Requirements

Skill in balancing competing demands, adjusting to changing priorities, and maintaining productivity under pressure is an absolute requirement for this role
Current experience with and the ability to learn new applications, software, two-way radio, and business processes
Expertise with all Microsoft Office Suite applications
Experience leveraging technology to support business operations
The successful candidate will possess the ability to exercise independent judgment and decision-making; research information and analyze data; strong detail-orientation; and collaborate with others to achieve results

Responsibilities

Analyzing and interpreting data to identify and correct errors to ensure data and billing accuracy
Coordinating utility service appointments and ensuring accurate scheduling through utility systems
Researching permits, tracking the collection and/or receipt of documents, and liaising between Pikes Peak Regional Building and contractors to ensure compliance and completion of hazards
Researching and compiling information to ensure compliant and effective task execution
Supporting activities and projects for specific departments and/or divisions
Maintaining Power BI data for tracking and reporting accuracy

Benefits

Vacation – Start with 13 days annually, increasing to 24 days with tenure
Personal Leave – 3 days per year
Paid Holidays – 12 paid holidays per year
Sick Leave – 12 days per year for personal or family health needs
Vacation Buy – Option to purchase up to 40 additional hours annually
Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
Zero Health: Access to hundreds of medical services at no cost
Dental & Vision: Two dental plans and one vision plan
Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in a our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
Health Savings Account (HSA): Available with HDHP
Pension Plan: Colorado PERA provides retirement benefits and peace of mind
Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
Disability Coverage: Short-Term and Long-Term Disability insurance available
Life Insurance: Employer-paid coverage with optional supplemental plans
Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
Tuition Reimbursement: Up to $5,250 annually to support continued education
Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness