Operations Support Specialist

CACI International•Sterling, VA

1d•Onsite

About The Position

CACI is seeking a skilled and motivated Operations Support Specialist to provide critical operations support for our globally deployed signal processing systems and their related applications. The ideal candidate will offer technical support for Linux, Cisco, and other proprietary systems. They will play a key role in managing the network connections during system deployments, troubleshooting when issues arise, and act as a point of contact during software maintenance and other events. This position requires networking expertise, strong communication skills, the ability to multi-task during high work volume times, and a knack for quickly diagnosing and resolving issues. The successful candidate will need a holistic understanding of both the individual components and the system as a whole to ensure that all parts work together efficiently and effectively. Note: This is NOT a teleworking role. Daily activities are onsite work only.

Requirements

Active Top Secret, with SCI eligibility (TS/SCI preferred)
Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, or a related field
Minimum 5 years of related experience
Security+ certification, or the ability to obtain it within 90 days of employment
Demonstrated experience with Linux, Cisco, and other proprietary systems
Robust understanding of network protocols, server administration, and storage solutions
Experience with computer networking devices (routers, switches, firewalls)
Capability to thrive in a fast-paced environment with evolving priorities
Exceptional problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to train and mentor team members

Nice To Haves

Relevant certifications (such as CompTIA Linux+, Cisco CCNA, RHCE/RHCSA) are preferred
Knowledge of programming languages and scripting
Familiarity with containerization technologies
Prior Military service and/or experience working with Military Service groups
Experience with ticketing systems such as Remedy, Jira Service Management, Confluence, or ServiceNow
Experience with SIGINT data processing/technology
High comfort level working with technology in a fast-paced environment

Responsibilities

Deliver comprehensive support for global systems and associated applications across the program
Provide technical assistance for Linux, Cisco, and various proprietary systems
Support current and upcoming software migrations, including RHEL updates
Contribute to the planning, execution, and troubleshooting of software release lifecycle processes
Act as a liaison between technical and non-technical stakeholders
Engage in professional and inquisitive communication via phone, email, and chat platforms
Identify, report and communicate all known issues to the appropriate personnel
Provide operational updates when necessary (daily/weekly/monthly reports)
Effectively manage multiple tasks during periods of high workload; document issues via JSM, troubleshoot, and communicate efficiently
Rapidly diagnose and either resolve or escalate issues based on their type and severity
Recognize potential risks and create strategies to mitigate them, utilizing the Change Control Process, as necessary
Train, educate, and mentor team members on troubleshooting and triaging complex systems engineering problems
Ensure all operational reporting is completed in accordance with service level agreements and program expectations
Efficiently manage and prioritize reported/discovered issues, escalate when necessary, and maintain a focus on system availability
Occasional overtime and on-call support may be required