Operations Support Specialist

WD Door • Ankeny, IA

21d • Onsite

About The Position

WD Door is seeking an Operations Support Specialist to support customers, field crews, and internal operations in a fast-paced environment. This role serves as a key point of contact for incoming calls, work order creation, and operational and sales support. You'll help ensure customers receive timely assistance and crews have the information they need to complete their work. This position offers growth opportunities into operations, sales, or branch supervision. WD Door is part of the Kinzler Corporation, a family- and employee-owned subcontractor that installs and distributes building materials to residential, commercial, and agricultural projects. Founded in 1984, we went from a small, garage-based business to a leading provider of construction supplies and services with locations across America's heartland. We strive to build strong relationships with our customers and community in order to increase company value for our employee-owners. We do what we say and finish on time. We have a long track record of hiring, promoting, and retaining exceptional team members who match our core values. A job in construction can be extremely rewarding! You play a role in building the stuff people depend on. Every day is something new, every job site brings different, interesting challenges. Using both your mind and your hands, you have the chance to learn new things every day and advance your career!

Requirements

• Strong customer service and communication skills
• Ability to multi-task in a fast-paced environment
• Professional demeanor and problem-solving mindset
• Self-motivated with strong initiative and work ethic
• Strong attention to detail and organization
• Ability to prioritize and use good judgment
• Comfortable supporting both customers and field teams
• High school diploma or equivalent required
• 2–3 years of related experience required
• Strong computer skills (Word, Excel, Outlook)
• Ability to learn internal systems/software
• Basic math skills

Nice To Haves

• Construction industry experience helpful OR experience in parts, hardware, service counter, dispatch, or similar environment

Responsibilities

• Answer inbound customer calls and resolve questions or concerns
• Create work orders based on customer requests and service needs
• Route calls to the appropriate person or department when needed
• Make outbound calls to customers and field crews for follow-up
• Support field crews with job information and problem resolution
• Become knowledgeable on vendor products and services
• Provide sales and service support
• Assist with inventory management and tracking
• Support a fast-paced operations environment
• Provide backup support for afternoon operations

Benefits

• Competitive salary with bonus eligibility
• Employee Stock Ownership Plan (ESOP)
• Quarterly company wide-bonus program
• Paid time off (PTO) and paid holidays
• Medical, dental, and vision insurance
• Short-term and long-term disability
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED