Operations Support Specialist
About The Position
Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.
Requirements
- B.S Degree or equivalent required
- Exceptional organizational and administrative skills required
- Excellent written and verbal communication skills required
- Proficient in Microsoft Office products, with emphasis in Excel
- Accountability – takes ownership of assigned work and responsibilities, follows through and closes the loop
- Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
- Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
- Priority Setting – Prioritizes assigned schedules and workload
- Technical Knowledge - Basic understanding of general clinical patient care devices and their use within the healthcare facility
Nice To Haves
- Minimum of 2 years of experience in the Life Science / Research industry preferred
Responsibilities
- Establish work priorities and schedules, training requirements, etc., in a manner sensitive to both the customer and coworkers
- Take responsibility for clerical needs, including completeness and accuracy of service reports while also entering the information into our CMMS RenovoLive system in a timely manner
- Track scheduled maintenance (SM) and repair services (CM), monthly status reports, and notification to departments of overdue and incomplete SM’s
- Escalate challenges as applicable and work with all parties to resolve escalation while keeping the end-user and sponsor updated at all times
- Support service contracts when necessary
- Process inventory updates to the Renovo Services agreement, while maintaining an accurate inventory in the RenovoLive system
- Perform routine inventory cycle counts to validate accuracy
- Order and track all necessary parts and purchased services for repairs using the approved purchasing method for the account
- Maintain timely and accurate knowledge of equipment status through proper use of department schedules, inventories and PM schedules
- Track safety and quality-related issues as required by the facility including hazard notification, equipment failure related to end-user safety, manufacturer recalls and mandatory equipment notifications and upgrades
- Attend Safety / OSHA Committee meetings as required by the facility
- Perform other duties as assigned, including escorting vendors, and assisting with on-site repair calls as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
