Operations Support Specialist

WEOKIE Federal Credit Union•Oklahoma City, OK

11d•Onsite

About The Position

The Operations Support Specialist is responsible for monitoring new consumer loans, indirect auto loans, and new depository accounts for quality assurance, identifying activities that may present undue risk, fraud, or malfeasance. This role is also responsible for the administration of Individual Retirement Accounts (IRAs) and the distribution of assets from member owner accounts in the event of death. The specialist will print debit cards, assist members with GAP and Debt Protection insurance claims, and process lien placements accurately and efficiently on all Credit Union collateralized loans. They are also responsible for the timely release of liens when loans are paid out, meeting all assigned service level timelines and retention schedules set by State Regulations. This position requires above-average skill sets to maintain thorough, detailed, and accurate records, and provides members with consistent extraordinary service while ensuring vehicles are titled and Credit Union liens are filed within 30 days to protect against bankruptcy defaults. Knowledge of title requirements in multiple states is necessary.

Requirements

A high school diploma or equivalent.
A minimum of one year financial institution experience with preference in new account and loan opening.
Basic understanding of lending compliance laws such as Regulation B and Regulation Z.
A thorough knowledge of WEOKIE written practices and requirements regarding lending and the new account opening process.
Proficiency in Microsoft Excel and Word.
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in control of critical issues.
Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities.
Professionalism in all communications, documentation, and reporting to portray a positive image of the credit union.

Nice To Haves

Preference in new account and loan opening experience.

Responsibilities

Conducts the inspection and analysis of consumer loans, indirect auto loans, and new depository accounts to ensure they meet quality standards and contain all required documentation.
Reviews individual quality control findings with supervisor to identify solutions and achieve correction of errors within a 60-day period.
Reviews loan and deposit reports to identify and report unusual items or anomalies.
Ensures all liens are properly and promptly filed on all collateralized loans through various channels, including Branches, Loan Origination, Indirect Dealerships, and Internet loans within the designated allowable timeframe.
Ensures liens are recorded accurately and in a timely manner with government entities. Follows up, when necessary, on releases, which may include communicating with county and state title offices, members, and financial institutions and dealerships.
Provides expert guidance through monthly reporting to management, ensuring accuracy, preventing exceptions, and minimizing any potential for loss exposure.
Audits all title work coming from direct channel to ensure proper documentation and fees have been collected. This includes casual sale deals, dealership loans, lease buyouts, and refinances.
Answers partner and member questions via phone, email, and written correspondence relating to IRAs and distribution of assets from member owner accounts in the event of death.
Processes checklists on all deceased accounts which includes placing appropriate warnings and/or comments on accounts, removing powers of attorney, deleting preference records, etc.
Administers fund distribution from accounts owned by deceased members in accordance with Credit Union policies and procedures. Processes life insurance claims through Credit Union provided products. Provides personalized guidance/assistance to individuals who have suffered the loss of a loved one with patience and sensitivity to help alleviate their pain and confusion as they settle the estate.
Opens and maintains IRAs on various systems including data entry, paperwork processing, and government reporting. Provides guidance/assistance to partners and member-owners pertaining to these products.
Works with member owners filing GAP claims to ensure there is a well-organized, timely processing of their claim.
Acts as the liaison between the Credit Union and insurance providers on any GAP, MBI, CPI, and Debt Protection products on any insurance related issues.
Reviews ACH forms and core system set-up regarding loan payments for accuracy.
Administers daily processing of instant issue debit cards.
Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
Performs other duties as assigned.