Operations Support Specialist

Citizenship and Immigration Services•New York, NY

11h•Onsite

About The Position

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will assist management in administering a variety of programs, policies and procedures, provide advice, guidance, and instruction concerning administrative programs that include complex and sensitive issues, and provide excellent customer service.

Requirements

You must be a U.S. Citizen or U.S. National to apply for this position
Successfully pass a Background Investigation including financial disclosure
You must pass a drug screening
Males born after 12/31/1959 must be registered with the Selective Service
Political appointees may require OPM approval before on-boarding
USCIS applies the Telework Enhancement Act of 2010 to its telework program
This position IS considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Probationary Period: You may be required to serve a probationary period of 1 year.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.
The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/12/2026.
GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Reviewing administrative practices and procedures in staffing or administrative procedures, work processes, or workload distribution; Recording administrative transactions and preparing a variety of automated reports; Updating data on spreadsheets; Identifying and recommending solutions to administrative problems, and providing advice to staff on established methods and procedures OR You may substitute a Master's degree or two (2) full years of graduate education leading to such a degree in any field, or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.
GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Coordinating and monitoring a variety of administrative tasks (e.g., budget, personnel, travel, space and logistics, or resource acquisition); Identifying and recommending solutions to a wide range of administrative challenges; Analyzing administrative data from a variety of sources; Preparing preliminary and finished reports and documents; Representing the office in dealings with various organizational levels, internal and external customers, vendors, and personnel from a myriad of administrative support organizations. OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.
You must upload your resume under the "Resume" category.
Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement.
Limit your resume to no more than two pages.
Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.
Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job), Duties (be specific in describing your duties), Employer's name and address, Supervisor name and phone number, Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008), Start and end dates for each grade/pay level if you've held a federal position, Full-time or part-time status (include hours worked per week), Salary
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.
If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.

Nice To Haves

If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education.

Responsibilities

Administratively support operations by developing, implementing, interpreting and advising on administrative function requirements.
Review regulations or directives to ascertain impact on program areas.
Prepare project papers and staff reports, compile and organize, deliver/present briefings to managers/supervisors regarding findings and recommendations.
Conduct extensive research and analysis on administrative projects to gather and analyze relevant data, develop options, make recommendations, and provide comprehensive reports.
Monitor administrative activities and prepares a variety of reports utilizing various automated systems.
Analyze and evaluate effectiveness of complex and substantive management support and administrative systems, programs, and processes.
Serve as a liaison and consultative link with the District Office and all Program Offices, internal and external customers, community and civic stake holder representatives.
Liaise in Human Resources, Budget and Finance, GovTA, Audit and Internal Control Programs, Facilities, Accountable Exit Control, New Employee Orientation Program, Travel, Property Coordination, and other duties as assigned.

Benefits

health, dental, vision, life, and long-term care insurance
retirement plan
Thrift Savings Plan [similar to a 401(k)]
Flexible Spending Account
Employee Assistance Program
personal leave days
paid federal holidays
flexible work schedules
telework
tuition reimbursement
transportation subsidies
uniform allowance
health and wellness programs
fitness centers
Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.