Operations Support Specialist

St. Croix Hospice•Mendota Heights, MN

3d•Onsite

About The Position

The Operations Support Specialist has primary responsibility and accountability for training of all office staff and disciplines at acquisition sites on the electronic software system, maintaining accurate patient records for billing purposes, supply inventory, the site’s HIPAA compliance, and other related clerical duties. This position requires 100% travel as it will be supporting our branches in 10 Midwest states.

Requirements

High school graduate or equivalent.
Two (2) years data entry experience.
Previous billing and computer experience, preferably in hospice or similar operation.
Previous health care related billing experience.
Excellent observation, verbal and written communication skills, problem solving skills.
Ability to multi-task on a daily basis and be flexible to manage priorities.
Must be a licensed driver with an automobile that is insured in accordance with state/or organization requirements and is in good working order.
Ability/willingness to travel to new work locations/sites.
Accurate data entry.
Experience with various computer software such as MS Office.
Strong verbal and written communication skills.
Ability to interact effectively as a team member.

Responsibilities

Oversight of office set up including supply room, required Labor, Safety, Regulatory, QAPI and HR Postings.
Has the responsibility implementing St Croix Hospice Emergency Preparedness Plan.
Has the responsibility implementing St Croix Hospice survey Ready Binder.
Implements Governing Body directives and organizational policies and procedures.
Training of site HIM and other office staff on the electronic software system, including scheduling and maintaining electronic records.
Training of site staff on St Croix hospice processes and technology.
Develops and promotes programs for continuing staff support, in-services and education.
Ensures adequate staff education and development including orientation, in-service, continuing education and competency testing.
Plans, develops, implements, administers and evaluates programs.
Represents the organization's mission and vision to other groups, organizations and the general public in a professional manner.
Special projects and other related duties as assigned by Director of Integration.

Benefits

Growth opportunities
Career opportunities both locally and regionally
The opportunity to work 1-1 with our patients, impacting their life and their families
Two medical plan choices
Dental, vision and life insurance benefits
Tuition reimbursement
Customized Mental Health Support Program
Employee Assistance Program
Paid time off
Paid holidays
401k Retirement Plan with up to 4% employer matching
Flexible Spending Account (FSA)
Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability
Medical/dental/vision/pet insurance
Disability and life insurance
401(k) retirement plans