Operations Support Specialist

Acron Aviation Academy • Salt Lake City, UT

13d • Onsite

About The Position

We are seeking a motivated and detail-oriented Operations Support Specialist to join our team. This entry-level position is ideal for individuals eager to gain experience in customer support, technical troubleshooting, and hands-on assembly of advanced technology systems. You will play a key role in supporting customers, resolving system-related issues, and assisting with the assembly, setup, testing, and calibration of our high-end driving simulators. The ideal candidate is customer-focused, technically curious, and eager to learn in a fast-paced environment.

Requirements

• Associate's degree, Bachelor's degree, or equivalent combination of education and relevant experience.
• Strong verbal and written communication skills.
• Basic technical aptitude and willingness to learn new systems and technologies.
• Ability to work effectively both independently and as part of a team.
• Strong organizational, troubleshooting, and problem-solving skills.
• Positive, professional, and customer-focused attitude.
• Applicants must be legally authorized to work in the United States at the time of hire.

Nice To Haves

• Experience in customer support, help desk, or technical troubleshooting.
• Familiarity with hardware assembly, electronics, or simulation systems.
• Experience using ticketing systems, CRM platforms, or technical documentation.

Responsibilities

• Receive and respond to inbound customer calls and support requests.
• Document, troubleshoot, and resolve system-related issues professionally and accurately.
• Escalate complex technical issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and issue resolutions.
• Assist with the assembly, setup, and calibration of high-end driving simulators.
• Perform functional testing to ensure systems meet quality and performance standards.
• Provide support to senior technicians during simulator installations and upgrades.
• Maintain a clean and organized workspace while following safety and quality procedures.
• Work closely with Operations, Engineering, and Support teams to resolve customer and technical issues.
• Report recurring problems and provide feedback to improve products and processes.
• Participate in training sessions to expand technical knowledge and customer service skills.

Benefits

• Competitive compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree