Operations Support Specialist

Montecito Bank & Trust•Goleta, CA

16h•$28 - $35•Hybrid

About The Position

Montecito Bank & Trust is seeking a full-time Operations Support Specialist to join the team in our Bank Operations department. As an Operations Support Specialist, you will deliver a World Class Experience by providing excellent customer service to all internal and external customers through the completion of operational questions, concerns, and issues. The Operations Support Specialist will learn and process all operational tasks according to policy and procedure. Operational tasks include, but are not limited to, daily review and processing of debit card tasks, new account or maintenance callback, scanning, inactive and dormant accounts, adjustments, collections, change of address processes, legal processing, reclamations, EIM, wires, and other tasks assigned. You will be located in Goleta, CA with the opportunity for a hybrid work schedule.

Requirements

High school diploma or equivalent required.
Minimum of 1 year up to 3 years of previous banking operations or branch experience, or similar experience required.
Strong critical thinking, decision-making, and customer service skills.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Strong knowledge of standard computer applications including MS Word, Excel, and Outlook.

Responsibilities

Process all assigned operational tasks in a quick, accurate, and efficient manner.
Provide operational support to all internal and external customers.
Identify areas of needed process improvement and offer potential solutions.
Work collaboratively with our business partners within the Bank.
Communicate openly with peers, supervisors and managers.
Assist branch and department associates with routine operational inquiries ensuring resolution.
Maintain user knowledge of all systems needed to process operational tasks.
Provide back-up to Service Center as needed.