Operations Support Specialist

Care Design New York•City of Plattsburgh, NY

22d•Onsite

About The Position

The Operations Support Specialist plays a key role in ensuring smooth and effective operations by executing a range of administrative and operational needs. This position is specifically designed to alleviate administrative burdens from Care Managers, allowing Care Managers more time to focus on person-centered support and services for members. At Care Design NY (CDNY), we share a unified organizational culture, and the work we do is in furtherance of our collective ability to achieve our shared organizational purpose, vision, mission, and values as stated below: Purpose Connect people to their chosen support system to live a healthy and meaningful life. Vision We envision a world that is accepting, inclusive, and promotes positive health for all individuals with intellectual and/or Developmental Disabilities (I/DD). Mission Our mission is twofold: to provide compassionate, skilled, person-centered care planning that incorporates a holistic approach to health and wellness and to advocate for a disability-inclusive world. Values Committed: We are committed to developing successful employees across the organization, enabling members and their families to receive high-quality support. Compassionate: We are committed to fostering open, honest relationships through collaboration, active listening, and genuine empathy for others. Connected: We are connected through a sense of belonging

Requirements

High School Diploma and prior experience working in an office setting.
Strong verbal and written communication skills.
Excellent Interpersonal, multitasking, and organizational abilities to support effective collaboration and task execution.
Demonstrate comfort and proficiency in navigating computer-based documentation, electronic timekeeping, and training platforms, with the ability to learn and adapt to all required applications.
Must be able to travel as needed and comply with CDNY’s travel policies and procedures. Reliable transportation and a valid driver's license may be required.

Responsibilities

Participate in a range of administrative and operational support functions that can include: Auditing and reviewing consents and other key documents to support compliant member records.
Processing and uploading records into multiple systems with accuracy and timelines.
Reviewing and entering data to ensure integrity and consistency.
Timely distribution of data or other information that supports member needs.
Accurately responding to internal and external customer service inquiries.
Managing incoming mail to ensure proper distribution.
Answering and triaging incoming calls to appropriate employees or departments.
Printing and mailing documents in support of interdepartmental workflows.
Complete in-office administrative support as needed. Key responsibilities can include: Serving as the initial point of contact for individuals, families, advocates, employees, and other stakeholders, ensuring a welcoming and professional environment.
Monitoring and maintaining the postage machine, including replenishing postage, ink, and related supplies.
Managing the visitor log by ensuring all in-person visitors sign in and out during each office visit and that the record is kept on file.
Overseeing office supply inventory and placing orders to maintain adequate stock levels.
Ensuring conference rooms are clean, organized, and properly arranged with tables and chairs.
Maintaining cleanliness in the kitchen area, including the removal of expired items, and ensuring overall tidiness.
Assist in the development and implementation of administrative or operational supports where necessary.
Support other projects and initiatives by providing comprehensive administrative or operational support for successful planning, coordination, and execution in alignment with departmental or project goals.
Provide coverage and support for team members as needed to ensure continuity of operations and to maintain standards.
Effectively navigate Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, to support daily administrative and operational tasks.
Utilize the MediSked platform and other relevant applications to effectively carry out job responsibilities and support operational workflows.
Complete all required trainings within designated timeframes to maintain compliance and support professional development.
Perform additional responsibilities as assigned, in support of departmental needs and evolving operational priorities.