Operations Support Specialist

CCI Inc•New Iberia, LA

1d•Hybrid

About The Position

The Operations Support Specialist plays a key role in supporting the General Manager and leadership team with high-impact projects, operational improvements, and system optimization. This position is responsible for driving ERP effectiveness, improving scheduling processes, and supporting facility and capital projects. This is a hands-on, high-visibility role suited for someone who understands manufacturing systems, thrives in a fast-paced environment, and can bring structure, organization, and execution to critical business initiatives.

Requirements

Bachelor’s degree in Operations Management, Engineering, Industrial Engineering, or a related field
Experience working with ERP systems in a manufacturing environment
Experience with Microsoft Office
Proven ability to manage projects and drive process improvements
Experience generating GANTT charts
Strong organizational and problem-solving skills
Ability to work independently and handle multiple priorities
Strong communication and coordination skills

Nice To Haves

Experience with Global Shop ERP system
Background in machining, fabrication, or manufacturing operations
Experience supporting capital projects or facility upgrades
Familiarity with inventory, production planning, and shop floor integration

Responsibilities

Act as a key support resource to the General Manager on strategic and operational projects
Lead and support facility and capital expenditure projects from planning through execution
Evaluate and improve ERP system usage to ensure efficiency, accuracy, and consistency
Establish and optimize ERP scheduling processes to support production and delivery performance
Work closely with operations, production, and purchasing to align ERP data with actual workflows
Identify gaps in system usage and implement improved processes, structure, and accountability
Support implementation, configuration, and continuous improvement of ERP functionality
Ensure data integrity, reporting accuracy, and system discipline across departments
Assist with planning, tracking, and execution of major operational initiatives
Coordinate cross-functional efforts and ensure project timelines and deliverables are met
Document processes, workflows, and system improvements for ongoing use and training
Support continuous improvement initiatives focused on efficiency, cost control, and operational performance
Communicate effectively with leadership, supervisors, and team members across the organization