Operations Support Specialist

J. J. Keller & Associates, Inc.•Neenah, WI

1d•Onsite

About The Position

J. J. Keller is looking for an Operations Support Specialist to join our Service Operations team. J. J. Keller, founded over 70 years ago, provides solutions and expert insights to help create safe work environments and simplify the complexities of compliance for over 90% of Fortune 1000 companies. As part of the Service Operations team, you will process client requests for Drug & Alcohol, Driver Qualification, and Vehicle Services in a timely and accurate manner. This position involves close collaboration with clients, vendors, state contacts, and team members to meet client expectations.

Requirements

2+ years of professional services experience utilizing Excel.
Proficient in MS Office Suite with a heavy focus on Excel.
Strong organizational, problem solving, communication, and critical thinking skills.
Ability to apply regulatory knowledge in a variety of situations.
Independent and strong decision-making skills.
Ability to deal with ambiguity.
Desire to meet and exceed client expectations.
Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Nice To Haves

Post-secondary education in a business-related field preferred.
In lieu of degree or experience, would consider a combination of education and related office experience.
Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.

Responsibilities

Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
Processes monthly and quarterly IFTA and Mileage taxes within tight turnaround times; ensuring clients taxes are completed and filed prior to the end of the month.
Resolves issues directly with the state when processing errors occur on behalf of the client.
Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.