Operations Support Specialist

Cydcor•Agoura Hills, CA

1d•Hybrid

About The Position

The Operations Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests. The ideal person is detail-oriented, highly organized, self-motivated, and a strong team player who thrives in a fast-paced environment.

Requirements

2-3 years of administration and coordination experience in roles that require inter-departmental collaboration.
Exceptional organizational skills and attention to detail.
Requires good professional communication skills (verbal and written).
Demonstrates a strong sense of accountability.
Capable of working independently with minimal supervision.
Ability to manage and prioritize multiple assignments with tight deadlines.
Ability to work in a team environment to produce quality work and meet strict deadlines.
Ability to understand and interpret rules and processes.
Proficient in Microsoft Office Suite.

Nice To Haves

Salesforce experience preferred.
Bachelor’s Degree preferred.
Familiarity with basic coding and/or leveraging AI tools to streamline tasks or improve efficiency is considered a plus.

Responsibilities

Serve as the single point of contact and work with internal Operations department to support the outside field network.
Monitor and resolve ad-hoc assignments and system exceptions.
Identify and escalate training opportunities found for the Operations teams and outside field network.
Monitor and diagnose system issues, identifying data anomalies and seeking resolution.
Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support.
As needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations.
Other duties as assigned based on departmental needs.
Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules.
Exhibits regular, reliable, punctual, and predictable attendance.
Proactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action.