Mr. Electric Operations Support Specialist
About The Position
Mr. Electric is looking for a part time dedicated Electrical Operations Support Specialist to join our dynamic team. This role is crucial in ensuring smooth operations and high-quality service. The Electrical Operations Support Specialist is responsible for providing comprehensive support to our electrical operations team. This role involves managing customer calls, dispatching service requests, handling tickets. The ideal candidate will have strong organizational skills, excellent communication abilities, and a basic understanding of electrical operations. Mr. Electric is looking for a part time to full time dedicated Electrical Operations Support Specialist to join our dynamic team. This role is crucial in ensuring smooth operations and high-quality customer service. The Electrical Operations Support Specialist is responsible for providing comprehensive support to our electrical operations team. This role involves managing customer calls, dispatching service requests, handling tickets etc. The ideal candidate will have strong organizational skills, excellent communication abilities, and a solid understanding of office operations.
Requirements
- Must type a minimum of 55 WPM
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency in using computer systems and software (e.g., Microsoft Office, Excel, Powerpoint).
- Ability to work independently and as part of a team.
- Detail-oriented with a problem-solving mindset.
Nice To Haves
- Knowledge of electrical codes and regulations.
- Experience with dispatch and scheduling software.
Responsibilities
- Serve as the point of contact for customer inquiries and service requests.
- Address and resolve customer concerns promptly and professionally.
- Schedule and dispatch electrical service requests to appropriate field technicians.
- Monitor and adjust schedules as needed to ensure timely service delivery.
- Create, track, and manage service tickets in the company’s ticketing system.
- Ensure all tickets are updated with relevant information and follow up on open tickets.
- Maintain accurate records of customer interactions, service requests, and permits.
- Prepare and process reports as needed for management review.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Medical, dental and vision insurance
- 401K match
- Life insurance
- Voluntary Accident plans
- Paid time off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
