Operations Support Specialist

Kendal System Careers • Healdsburg, CA

14d • Onsite

About The Position

Enso Village is a Zen-inspired community focused on mindful aging, nature, sustainability, and contemplative life and care for adults 60+. It is a collaboration between The Kendal Corporation and the San Francisco Zen Center. Enso Village is a unique workplace where staff and residents engage closely, forming meaningful relationships. The community values professionalism, humanity, open-mindedness, and learning from every experience. Sustaining others is central to their mission.

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer-facing supervisory or operational role.
• Demonstrated ability to lead, coach, and support team members while maintaining high service standards.
• Strong interpersonal and communication skills with the ability to build positive relationships with residents, families, and team members.
• Strong organizational, time-management, problem-solving, and follow-through skills.
• Ability to manage multiple priorities and respond effectively to changing operational and resident needs.
• Ability to work independently while collaborating effectively across multiple departments.
• Ability to remain calm, professional, and responsive during emergencies or challenging situations.
• Demonstrated respect for resident privacy, confidentiality, dignity, and individual preferences.
• Professional demeanor and strong commitment to hospitality and service.
• Proficiency with computers and standard office software; ability to learn community-specific systems and technology.
• Flexibility to work varying schedules, including occasional evenings, weekends, and holidays, based on community needs.
• Compassionate, patient, collaborative, and resident-centered approach to service.
• Prolonged periods of sitting and standing.
• Ability to bend, stoop, and kneel as necessary.
• Ability to lift, carry, and push/pull up to 50 lbs.
• Adequate visual acuity for working at a computer and managing data with attention to detail.
• Candidates must undergo a background check and drug testing.

Nice To Haves

• Additional education in hospitality, business administration, customer service, senior living, or a related field is preferred.
• Experience in senior living, hospitality, healthcare, or a service-oriented environment is preferred.

Responsibilities

• Act as a primary resource for residents seeking general information, department contacts, community services, or guidance with operational resources.
• Respond to resident questions and concerns with professionalism, empathy, and timely follow-through, coordinating with the appropriate department when additional support is needed.
• Support communication and coordination between residents and the Health and Wellbeing, Facilities, Life Enrichment, and Nourishment departments.
• Track and follow up on resident service requests to ensure concerns are appropriately addressed and resolved.
• Collaborate with department leaders and team members to support a consistent, high-quality resident experience.
• Maintain appropriate confidentiality and protect resident information in accordance with applicable privacy requirements and community policies.
• Provide day-to-day leadership and supervision of the Concierge team, promoting professional, welcoming, and responsive service.
• Hire, onboard, train, schedule, coach, and conduct performance evaluations for Concierge team members.
• Establish clear expectations and ensure appropriate Concierge staffing coverage based on community needs.
• Monitor and respond to resident requests related to community amenities, services, and general operational needs.
• Ensure Concierge team members are knowledgeable about community programs, services, policies, emergency procedures, and resident service expectations.
• Partner with other departments to ensure Concierge services effectively support residents and overall community operations.
• Provide administrative and coordination support to the Director of Operations across Health and Wellbeing, Facilities, Life Enrichment, and Nourishment.
• Assist with communication, follow-up, documentation, scheduling, and coordination of operational priorities and resident-related matters.
• Maintain organized and accurate resident records, forms, agreements, and other documentation within the scope of the position.
• Support systems and processes that strengthen communication and coordination across operational departments.
• Assist the Director of Operations with audits, inspections, reporting, and other operational or regulatory needs, as assigned.
• Help identify recurring resident concerns or service trends and communicate opportunities for improvement to the Director of Operations.
• Support implementation and consistent application of community policies, procedures, and service standards.
• Participate in community-wide meetings, training, safety drills, emergency preparedness activities, and compliance initiatives as required.
• Perform other duties and special projects as assigned by the Director of Operations.

Benefits

• Medical, dental, and vision coverage available starting on your first day of employment.
• Company-paid life insurance and long-term disability coverage.
• 403(b) plan with a generous employer match.
• Generous Paid Time Off: Paid annual vacation, sick days, personal days, and holidays.
• Subsidized organic, nutritious meals available daily.
• Opportunities for ongoing career growth and development within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED