Operations Support Specialist - Deerfield Beach, FL

Dealer Services Network•Deerfield Beach, FL

8d•$60,000 - $65,000•Onsite

About The Position

The Operations Support Specialist provides day-to-day operational systems, and administrative support to the Operations team and locations across the organization. This position plays an important role in ensuring that operational processes, systems, facilities, and information are accurate, efficient, and consistently managed. The Operations Support Specialist works closely with the Operations Manager and serves as a resource to location employees and management by researching and resolving operational issues, troubleshooting systems, coordinating facility and service needs, maintaining accurate system information, preparing reports, and supporting operational initiatives.

Requirements

High school diploma or equivalent required
2+ years of experience in operations, administrative support, customer support, systems support, or a related business environment preferred.
Strong computer skills with the ability to learn and navigate multiple software platforms quickly.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Strong attention to detail and a high level of accuracy.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Ability to work independently while knowing when to escalate issues.
Strong written and verbal communication skills.
Ability to establish effective working relationships with employees at all levels of the organization.
Ability to handle confidential and sensitive business information appropriately.
Demonstrated ability to adapt to changing priorities, processes, and systems.
Prolonged periods sitting at a desk and working on a computer
Must be able to lift 15 pounds at a time

Nice To Haves

college degree in Business Administration or a related field preferred.

Responsibilities

Serve as a primary operational support resource for assigned locations and agencies.
Respond to operational questions, requests, and issues from location employees and management.
Research and troubleshoot operational issues involving transactions, systems, processes, procedures, and documentation.
Provide guidance and support regarding established operational procedures and requirements.
Coordinate with IT, Finance, HR, and other departments to resolve issues requiring cross-functional support.
Track outstanding issues and follow up with appropriate parties to ensure timely resolution.
Manage facility-related issues, including coordinating repairs, maintenance, and service requests and following issues through completion.
Identify recurring operational issues and escalate trends or concerns to Operations leadership.
Support location openings, transitions, changes, and other operational initiatives as assigned.
Provide administrative and operational support for company systems and platforms.
Maintain and update system information, user information, configurations, and operational data assigned.
Troubleshoot system and platform issues reported by locations and determine appropriate next steps.
Research system issues and coordinate with internal teams or vendors when additional support is required.
Assist with system changes, updates, testing, implementations, and enhancements.
Validate system information and identify discrepancies or data integrity issues.
Ensuring information entered operational systems is complete, accurate, and current.
Communicate system changes, updates, issues, and procedures to affect employees and locations.
Develop and maintain documentation related to system processes and procedures.
Prepare, maintain, and distribute operational reports and statements as requested.
Research discrepancies and identify potential errors or inconsistencies in operational data.
Maintain accurate records and documentation necessary for internal review, audits, and operational reporting.
Manage multiple requests and priorities in a fast-paced, high-volume, multi-location environment.
Communicate professionally and effectively with location employees, managers, regional leadership, corporate departments, and vendors.
Demonstrate ownership of assigned responsibilities and follow issues through to completion.
Support special projects and other operational initiatives as assigned.
Perform additional duties and responsibilities as required to meet business needs.