Operations Support Specialist

Children's Wisconsin • Stevens Point, WI

3d • Onsite

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect. We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family. Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin. Foster Care, Treatment Foster Care, Adoption, Respite Care, Child Advocacy Centers, Family Case Management, Family Finding. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Requirements

• Performs all activities related the needs of the office and programs offered at the location.
• Greets and checks-in patients, clients, participants and visitors, manages phone calls, schedules appointments, and performs other clerical duties.
• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Less than 1 year of experience in office or customer service required

Nice To Haves

• Associate's Degree in business, computer applications, human services, or related field preferred
• 3-5 years office or customer service related experience preferred

Responsibilities

• Monitors all activity of waiting room and/or office environment with safety, quality and efficiency in mind.
• Facilitates incoming and outgoing communication (phone, email, mail, faxes, letters etc.) to support the needs of the location and programs.
• Serve as a liaison between staff and CW environmental and facility services and/or external environmental and facility service organizations/property managers.
• Maintains office environment to include but not limited to: ordering supplies, maintaining MSDS data, records management, maintaining staff/office directories, and office equipment maintenance.
• Assists with program needs such as conducting background checks; ordering, organizing and distributing program supplies; and scheduling, supporting, and setting up program classes and events.
• Maintains department/P cards and completes monthly reconciliation and submission of receipts in Workday.
• Confirms completion of consumer paperwork such as annual consents, release of information, program specific forms etc.
• Assists with data entry (Epic, ewisacwis, FRCS, CareManager, Certify, DAISEY, etc.) including, but not limited to case record review, scoring, etc.
• Assists with training end users related to electronic systems. Understands system capabilities and is a resource to others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED