Operations Support Specialist

Solidifi Title & Closing LLC • Buffalo, NY

11d

About The Position

The Operations Support Specialist is responsible for supporting the network management team in the day-to-day operations and strategy of networks of independent field agents. Your analytic, communicative, and personable nature will give you the edge necessary to build strong, long-term relationships with field agents to deliver our service offering while exceeding internal and client expectations and performance targets.

Requirements

• College/University degree preferred and/or a 1-2 years of progressive business experience
• Incredible attention to detail and sound decision-making skills
• Customer service, leadership, sales, and communication abilities
• Excellent written and oral communication skills
• Competency in basic computer skills and applications
• Ability to work independently as well as in a fast-paced team environment

Nice To Haves

• Some experience/knowledge of the mortgage banking, real estate, or appraisal management industry a plus

Responsibilities

• Interact with field agents, company clients, and internal partners
• Deliver consistent and thorough communication
• Provide operational support for Network Management teams
• Provide coverage for Region Managers, including setting region allocations, completing order assignments, and making scorecard calls
• Support the development and growth of field agent relationships through strategic execution with Region Managers
• Proactively monitor day-to-day valuation orders via email, phone, and/or through our internal management platforms to ensure milestones are achieved during the valuation lifecycle
• Leverage analytics and relationship building to ensure internal targets for quality, delivery, and revenue are exceeded
• Work with internal partners and management to identify potential issues and provide resolution
• Other duties and projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level